Privacy Policy
Riverside Counseling & Consultation, LLC
Effective Date: October 8, 2026
Riverside Counseling & Consultation, LLC is committed to protecting the privacy and confidentiality of individuals who visit this website. This Privacy Policy explains how information is collected, used, stored, and protected when visitors interact with the website or submit inquiries regarding services.
Information We Collect
When visitors use the website's contact form, Riverside Counseling & Consultation may collect information voluntarily provided, including:
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First and last name
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Email address
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Telephone number
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Information included in messages or inquiries
The website is hosted through Wix, which may automatically collect certain technical information, including IP addresses, browser types, device information, cookies, and website usage data necessary for website functionality, security, and performance.
How Information Is Used
Information collected through the website is used for the following purposes:
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Responding to inquiries about counseling, consultation, and professional services.
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Providing information about appointment availability and scheduling.
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Communicating with prospective clients and other individuals contacting the practice.
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Maintaining website functionality, reliability, and security.
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Complying with applicable legal and regulatory requirements.
Riverside Counseling & Consultation does not sell personal information collected through its website.
Contact Forms and Communications
Visitors may submit inquiries through the website's contact form. Information submitted through this form is received and managed through Wix.
The contact form is intended for general inquiries regarding services, scheduling, and professional consultation. Visitors are encouraged to avoid including detailed medical histories or unnecessary sensitive personal information in their initial messages.
Submitting an inquiry through the website does not establish a therapist-client relationship. A therapeutic relationship is established only after appropriate intake procedures and professional arrangements have been completed.
Information received through the website is handled in accordance with applicable federal and Washington State privacy laws.
Information Security
Riverside Counseling & Consultation utilizes Wix for website hosting and contact-form functionality. HIPAA-related Protected Health Information (PHI) protection is activated, and a Business Associate Agreement (BAA) is maintained with Wix.
Reasonable administrative and technical safeguards are used to protect personal information from unauthorized access, disclosure, alteration, or misuse.
Although reasonable precautions are taken to safeguard information, no electronic communication or data storage system can be guaranteed to be completely secure.
Cookies and Website Technologies
This website uses Wix, which employs cookies and similar technologies to support website functionality, security, stability, and performance.
These technologies may collect certain technical information, including browser and device information, IP addresses, and website interaction data.
Visitors may manage cookies through their browser settings and any privacy controls available on the website. Disabling certain cookies may affect website functionality.
Third-Party Services and External Links
Riverside Counseling & Consultation uses Wix to provide website hosting, contact-form functionality, and related services.
The website may also provide links to external platforms, including SimplePractice, for appointment requests and client services.
When visitors access external websites or services, the privacy practices and policies of those providers may apply. Visitors are encouraged to review the privacy policies of external services before submitting personal information.
Personal information may be disclosed to service providers as necessary to operate the website, respond to inquiries, or comply with applicable laws. Such disclosures are subject to applicable privacy and confidentiality requirements.
HIPAA and Protected Health Information
Riverside Counseling & Consultation is committed to maintaining the confidentiality of protected health information in accordance with applicable federal and Washington State laws, including the Health Insurance Portability and Accountability Act (HIPAA).
The collection, use, and disclosure of protected health information in connection with clinical services are addressed in the practice's separate HIPAA Notice of Privacy Practices.
The HIPAA Notice of Privacy Practices provides additional information regarding client privacy rights, permitted uses and disclosures of protected health information, and procedures for submitting privacy-related requests or complaints.
A copy of the HIPAA Notice of Privacy Practices is available through the website.
Privacy Rights and Requests
Individuals may contact Riverside Counseling & Consultation with questions or concerns regarding personal information submitted through the website.
Depending on applicable law, individuals may have rights to request access to, correction of, or deletion of certain personal information, as well as information regarding its collection, use, or disclosure.
Privacy-related requests will be reviewed and addressed in accordance with applicable federal and Washington State laws, professional obligations, and recordkeeping requirements.
Information Retention
Personal information collected through the website is retained only as necessary for legitimate business purposes, responding to inquiries, maintaining appropriate records, fulfilling legal obligations, and supporting the security and operation of the website.
Information may be retained for longer periods when required or permitted by applicable laws, regulations, or professional recordkeeping obligations.
Children's Privacy
This website provides information about mental health services for children, adolescents, adults, couples, and families. However, the website is not designed to collect personal information directly from children under the age of 13 without appropriate parental or legal guardian involvement.
Parents or legal guardians are encouraged to contact the practice directly regarding services for minors.
Changes to This Privacy Policy
Riverside Counseling & Consultation reserves the right to update this Privacy Policy to reflect changes in website functionality, privacy practices, or applicable legal requirements.
Any updates will be posted on this page with a revised effective date.
Contact Information
Questions, concerns, or requests regarding this Privacy Policy may be directed to:
Riverside Counseling & Consultation, LLC
Megan Mitchell, MS, LMHC, NCC
HIPAA Privacy Officer
Rock Island, Washington
Phone: (509) 683-2838